Refund and Returns Policy of Tavocity

Effective Date: January 3, 2025

At Tavocity, we want you to be completely satisfied with your luxury purchases. However, we understand that there may be instances where you need to return or exchange an item. This Refund and Returns Policy outlines the terms and conditions under which we accept returns and offer refunds.

1. Return Eligibility

You may return items purchased from Tavocity within 14 days from the date of receipt. To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused condition, with all original tags, packaging, and accessories still intact.
  • The product must not be damaged, altered, or washed.
  • The return must be initiated within 14 days from the delivery date.

Please note that Tavocity reserves the right to refuse returns that do not meet these conditions. If you have any questions about the eligibility of your return, feel free to contact us at info@tavocity.com or call us at (207) 594-4237.

2. How to Return an Item

If you would like to return an item, please follow these steps:

  • Contact our customer service team at info@tavocity.com or call (207) 594-4237 to initiate the return process. Provide your order number, the reason for the return, and any relevant details.
  • We will then send you detailed instructions on how to return your item, including the return address.
  • Please pack the item securely to avoid any damage during return shipping. We recommend using a trackable shipping service to ensure your item reaches us safely.

3. Refund Process

Once we receive your returned item and confirm that it meets our return policy conditions, we will process your refund. Refunds will be issued to the original payment method used at checkout.

  • Refunds typically take 5-7 business days to process after the return has been approved. Please note that your bank or credit card company may take additional time to process the refund on their end.
  • If you paid using a gift card or store credit, your refund will be issued as store credit for future purchases.

4. Non-Refundable Items

Certain items are non-refundable and are not eligible for return. These items include, but are not limited to:

  • Sale or clearance items
  • Products that have been worn, altered, or damaged by the customer
  • Personalized or custom products (if applicable)

For more details on the status of any specific items, please reach out to us at info@tavocity.com.

5. Exchanges

If you would like to exchange a product for a different size or style, please follow the same process as a return. Once we receive your returned item, we will issue a refund to your original payment method, and you can place a new order for the item you wish to exchange.

Alternatively, you may contact us before returning the item to see if an exchange can be processed directly.

6. Shipping Costs

  • Return Shipping: You will be responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service to ensure the safe return of your item.
  • Original Shipping Costs: Shipping fees are non-refundable. If you received free shipping on your original order, the shipping charges will be deducted from your refund in the case of a return.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@tavocity.com or (207) 594-4237. We will work with you to resolve the issue by offering a replacement, refund, or store credit, depending on your preference.

To expedite the process, please include photographs of the damaged item when you contact us.

8. International Returns

If you are returning an international order, please note that customs fees, taxes, and shipping charges are the responsibility of the customer. Returns from international orders are subject to the same return conditions and timelines.

9. Customer Support

For any questions or assistance with returns or refunds, our customer support team is here to help. You can reach us via:

Effective Date: This Refund and Returns Policy is effective as of December 21, 2024.

We strive to ensure your satisfaction with every purchase from Tavocity. If you are not fully happy with your item, we are committed to resolving your concerns swiftly and efficiently. Thank you for choosing Tavocity!