Payment Policy for Tavocity (Effective Date: January 3, 2025)
At Tavocity, we value your trust and are dedicated to providing a secure and user-friendly shopping experience. Our Payment Policy outlines the various payment methods, billing processes, and terms that govern transactions on our website. We want to ensure that your payment process is seamless and secure from start to finish.
1. Accepted Payment Methods
We offer multiple payment methods to suit your preferences. During checkout, you can choose from the following options:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: Visa, MasterCard, Discover
- PayPal
- Apple Pay
- Google Pay
These payment methods are processed securely through trusted third-party payment processors to protect your personal and financial information. All transactions are encrypted to ensure your privacy and security.
2. Billing Information
When you make a purchase, you will be required to provide accurate billing details, including your full name, billing address, and payment method. This information helps us verify your identity and process your payment. We may also request additional verification for orders placed in high-risk categories to prevent fraud and unauthorized transactions.
3. Payment Authorization
When you submit your order, your payment will be authorized and placed on hold. Once your order is confirmed and processed, we will complete the transaction. Your bank or card provider may place a temporary authorization hold on your account until the order is shipped. You will not be charged until your order is shipped.
4. Order Confirmation
After your payment is successfully processed, you will receive an order confirmation email. This email will contain important details of your purchase, including the order number, items purchased, shipping address, and payment method. If you do not receive an order confirmation email within a few minutes of placing your order, please check your spam folder or contact us to confirm your order status.
5. Sales Tax
Sales tax is applied to orders based on the shipping address, in compliance with state and local tax laws. The applicable sales tax will be calculated and displayed at checkout. If you have any questions regarding the sales tax applied to your order, please feel free to contact our customer service team at info@tavocity.com.
6. Order Cancellations and Modifications
Once your order is placed and payment has been processed, we immediately begin preparing it for shipment. If you need to cancel or modify your order, please contact us as quickly as possible at info@tavocity.com or (207) 594-4237. While we will do our best to accommodate changes, please note that cancellations and modifications may not be possible once the order has entered the shipping process.
7. Refunds and Returns
If you wish to return an item, please refer to our Return Policy for eligibility criteria. We accept returns for items in new, unused condition within 30 days of the original purchase date. Refunds are processed once we receive and inspect the returned items. The refund will be issued to the original payment method used at checkout.
Please note that certain items may be excluded from our return policy, including clearance items and products marked as final sale. If you have any questions regarding refunds or returns, don’t hesitate to contact us.
8. Payment Security
Tavocity is committed to protecting your personal and payment information. We use SSL (Secure Sockets Layer)encryption to ensure that all transactions are securely processed. Our payment gateways are PCI DSS compliant, which means they meet the highest standards of security to protect your sensitive data from unauthorized access.
9. Payment Fraud Prevention
We take the safety of your transactions very seriously. In cases where suspicious activity or fraud is detected, we may request additional verification or cancel an order to protect both you and our business. If you believe that your account or payment method has been compromised, please contact us immediately for assistance.
10. Changes to Payment Policy
We reserve the right to update our payment policy at any time. Any changes will be posted on this page, and the new policy will take effect immediately upon publication. We encourage you to review this policy regularly for any updates.
For any questions or concerns about your payment, please contact us at info@tavocity.com or call (207) 594-4237.