Shipping Policy – TAVOCITY

Effective Date: April 17, 2025

At TAVOCITY, we strive to provide our customers with fast, reliable, and affordable shipping. Whether you’re ordering within the United States or internationally, we want to ensure that your order arrives safely and promptly. Please review our Shipping Policy below for information on our shipping practices, fees, and delivery times.

1. Shipping Locations

TAVOCITY ships to both domestic and international locations. We offer shipping to most countries, allowing customers worldwide to enjoy our premium hats. During checkout, you will be able to select your shipping destination and view available shipping options and costs based on your location.

2. Shipping Methods

We offer a variety of shipping options to suit your needs. Shipping times and costs vary depending on your location and the shipping method you choose. The available shipping methods are:

  • Standard Shipping (Domestic): Delivery within 5-7 business days.

  • Expedited Shipping (Domestic): Delivery within 2-3 business days.

  • International Shipping: Delivery time varies based on the destination, but typically between 7-14 business days.

Please note that delivery times are estimates and may vary based on factors such as location, weather conditions, or customs delays for international shipments.

3. Shipping Costs

Shipping fees are calculated during checkout and are based on several factors:

  • Shipping Method: Choose from standard or expedited shipping options, depending on your delivery preferences.

  • Destination: The shipping cost varies depending on the country or region you are located in.

  • Order Size and Weight: Larger or heavier orders may incur higher shipping fees.

TAVOCITY occasionally offers free domestic shipping promotions for certain order amounts or during special sales. Be sure to check for any promotional offers that may apply to your order.

4. Order Processing Time

After your order is placed, we aim to process and ship it within 1-2 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor the status of your shipment.

TAVOCITY reserves the right to delay processing in cases of high demand, product availability issues, or other unexpected circumstances. If your order is delayed, we will notify you promptly and provide an estimated shipping date.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website. For international shipments, please note that tracking may not always be available once the package leaves the United States.

If you encounter any issues with tracking or need further assistance, feel free to reach out to our customer service team.

6. International Shipping

We offer international shipping to a variety of countries. Shipping fees and delivery times will vary based on the destination. Please be aware of the following:

  • Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. These charges are determined by your local customs office, and we recommend contacting them for more information before placing your order.

  • Shipping Times: International delivery times can range from 7-14 business days, depending on your location and customs processing times. Delays may occur due to customs clearance procedures.

7. Lost or Damaged Items

While we take great care in packaging and shipping your order, sometimes things happen during transit. If your order is lost or damaged during shipping, please contact us immediately. For domestic orders, we will work with the carrier to file a claim and arrange for a replacement or refund. For international orders, we may need to assist you in contacting the carrier or customs office to resolve the issue.

Please note that we cannot take responsibility for delays caused by the shipping carrier or customs processing.

8. Shipping Restrictions

Some items may be restricted or prohibited from being shipped to specific countries due to local laws or customs regulations. If your order contains any restricted items, we will notify you and may offer an alternative product or refund. TAVOCITY is not responsible for any orders that are not accepted or are delayed by customs due to local regulations.

9. Order Modifications and Cancellations

Once your order is processed and shipped, we cannot modify or cancel it. If you need to make changes to your order, please contact us as soon as possible before it is processed. In case you can no longer cancel or modify your order, you may return the items following our Refund and Returns Policy once they arrive.

10. Customer Service

If you have any questions or need assistance with shipping, please contact our customer service team:

  • Email: info@tavocity.com

  • Phone: (207) 594-4237

  • Address: 20 Crescent St, Rockland, Maine (ME)

Our customer service team is available Monday to Friday, 9 AM to 6 PM EST, and we are happy to assist you with any shipping-related inquiries.