Shipping Policy for Tavocity (Effective Date: January 3, 2025)

At Tavocity, we are committed to providing you with a smooth and convenient shopping experience. Our Shipping Policy is designed to provide clarity on shipping methods, costs, and procedures for all our automotive accessory products. By reading this policy, you’ll gain a better understanding of how we process and handle shipping.

Our shipping policy is as follows:

1. Shipping Locations

We proudly ship to all U.S. states and territories. Currently, we do not offer international shipping. For our customers located within the United States, we provide delivery to residential addresses, commercial locations, and PO Boxes.

You can find our main office and shipping address here:

2. Order Processing Time

After placing your order, we strive to process and ship it as quickly as possible. Orders are generally processed within 1-2 business days. We operate Monday through Friday, excluding public holidays. Orders placed during weekends or on holidays will be processed on the following business day.

3. Shipping Methods and Delivery Times

We offer several shipping options to meet different needs. During checkout, you can choose the most suitable delivery method for your order. Delivery times depend on the shipping method selected and your delivery location.

  • Standard Shipping: Typically delivers within 5-7 business days.
  • Expedited Shipping: Typically delivers within 2-3 business days.
  • Priority Shipping: Typically delivers within 1-2 business days.

Please note that delivery times are estimates and may vary depending on weather conditions, holidays, or unforeseen delays by the carrier.

4. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. You can view the shipping costs during checkout before finalizing your purchase. Additionally, we may offer free shipping promotions for orders over a specific amount, typically for U.S. orders within the contiguous 48 states. The details of any free shipping offers will be displayed on the website at checkout.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment directly on the carrier’s website. If you encounter any issues with tracking or if the tracking information is unavailable, please don’t hesitate to contact us at info@tavocity.com or call (207) 594-4237.

6. Shipping Restrictions

While we aim to ship our products to every corner of the U.S., certain items may have size or weight restrictions that limit delivery to specific areas. Additionally, certain products may be subject to restrictions due to shipping regulations. If any restrictions apply to your order, we will contact you directly to discuss possible solutions.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 5 business days of delivery. We will resolve the issue promptly by either issuing a replacement, a refund, or arranging for the return of the product. To assist with the process, please send us photos of the damaged packaging and product.

8. Address Accuracy

It is crucial that you provide an accurate shipping address at checkout to avoid delays. Tavocity cannot be held responsible for shipping issues resulting from incorrect or incomplete addresses. If you realize there’s an error in your shipping details after completing your order, please reach out to us as soon as possible to correct it before the order is shipped.

9. Lost or Stolen Packages

While Tavocity ensures that all orders are shipped in a timely manner, we cannot be held responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. We recommend choosing a secure delivery location for your order. If you suspect that your package has been lost or stolen, please contact the carrier directly. In case the issue cannot be resolved, feel free to reach out to us for assistance.

10. Changes to Shipping Policy

Tavocity reserves the right to modify or update our shipping policy at any time. Any changes will be reflected on this page, and the updated policy will take effect immediately upon posting. We recommend checking our shipping policy regularly for the latest updates.

For any questions about our shipping procedures, please reach out to us via email at info@tavocity.com or by phone at (207) 594-4237.